5 Win Privacy Policy

When you register for an account on 5 win, we collect basic personal details such as your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details — such as your GCash number or bank account information — in order to process deposits and withdrawals securely. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and general location data to help us detect fraud and ensure platform security. If you contact our support team, we may retain records of that communication to improve our service and resolve any disputes. We only collect information that is genuinely necessary to operate your account and comply with our legal obligations under Philippine law. You will always be informed at the point of collection if we need any additional information beyond what is described here. All data collection is done transparently, and we do not use hidden tracking methods that go beyond standard platform analytics.

The primary reason we collect your personal data is to operate your 5 win account and deliver the gaming services you have signed up for. We use your identity and payment information to verify your account, process financial transactions, and comply with anti-money laundering requirements that apply to licensed gaming platforms in the Philippines. Your contact details allow us to send you important account notifications, security alerts, and updates about changes to our platform or policies — we do not use these for unsolicited marketing without your consent. Technical and usage data helps us monitor platform performance, identify and fix bugs, and improve the overall experience for all Filipino players. We may also use aggregated, anonymised data for internal analytics and business planning purposes, but this data cannot be used to identify you personally. If you have opted in to receive promotional communications, we may occasionally send you information about new games, special events, or platform features — you can opt out of these at any time. We will never use your data in a way that is incompatible with the purposes described in this Privacy Policy.

5 win does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable privacy laws. In certain circumstances, we may be legally required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines if we receive a valid legal request. If 5 win undergoes a business restructuring, merger, or acquisition, your data may be transferred to the new entity, but you will be notified in advance and your rights will be preserved. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place. Any sharing of data is always done on a need-to-know basis and is strictly limited to what is required for the stated purpose.

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you and to request a copy of it at any time. If any of your information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and we no longer have a legal obligation to retain it. If you believe your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You can also object to certain types of processing, such as direct marketing, and we will honour that objection without penalty. To exercise any of these rights, please reach out to us using the contact information provided at the bottom of this page, and we will respond within the timeframe required by law.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory, and financial record-keeping obligations. Once the retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it. 5 win uses industry-standard security measures to protect your information, including encrypted data transmission, secure server environments, and access controls that limit who within our organisation can view your personal data. We regularly review and update our security practices to address emerging threats and ensure that your information remains protected at all times. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If we ever become aware of a data breach that affects your personal information, we will notify you and the relevant authorities as required by Philippine law. For any security concerns or to report suspicious activity on your account, please visit our FAQ page for guidance.